App Support

Welcome to the App Support page for our digital Apps published on and the iTunes App Store. We’ve prepared a detailed FAQ where you’ll find answers to many common questions. Select the question that closely matches your query and follow the guide. If your question was not covered on this page then please feel free to contact us at


Why should I subscribe?
Subscriptions offer significant savings off the regular magazine cover price. In addition a prepaid subscription protects you from price changes for the duration of your subscription term.

If you’re unsure the magazine is right for you, no problem! An introductory *free trial subscription is automatically included with all new iTunes magazine subscriptions, giving you an opportunity to try out our magazines for free before committing to a paid subscription. During your free trial you can decide whether to continue the subscription or cancel the renewal before the billing date.

*The free trial can only be used once per magazine app. Previous subscribers will be billed immediately when re-subscribing.

My entitled subscription issues and/or purchases are not listed with ‘download buttons’
If you’re billed directly by iTunes for your purchases, tap Restore iTunes Purchases (located under the Help section within the magazine app). This instructs iTunes to resend your current purchase details and will update this status in your magazine app.

If you purchased your digital subscription via, use the Sign in option displayed at the top of the Store section of your magazine app. MyFavouriteMagazines digital subscribers can find further support information here.

If you experience any further problems restoring your magazine purchases, please email us through the Contact us link under the Help section of your magazine app and we will assist you directly. Please allow the message to attach the log file as this will enable us to review the problem.

I’ve just subscribed, where are my magazines
You can download issues from the Store or Library screens. Download buttons are displayed next to issues you own.

If this is not the case…… go to the Help section, and tap Restore iTunes Purchases (on iPhone/iPod Touch, tap More then Restore iTunes Purchases). Return to the Store screen, this should now have synced your available issues.

If you purchased your digital subscription via, use the Sign in option displayed at the top of the Store section of your magazine app. MyFavouriteMagazines digital subscribers can find further support information here.

All subscriptions begin as soon as you’ve made your purchase. Your subscription will give you the latest published issue in the app, plus all new issues released during your active subscription. Please note, back issues released before the start of your subscription are not included, or special one-off magazines.

Free trial subscriptions explained
Where *free trials are offered on selected titles, once you’ve taken a subscription it provides the same access to issues as a regular iTunes magazine subscription. Whereby you can download the latest published issue right away, plus any new issues published during this initial trial subscription period. For example, if it states Get 2 free issues this means, the current (latest) issue and then 1 further issue that will be released during the course of your free trial period. Once your trial period has expired your subscription will automatically renew until you cancel the subscription.

*The free introductory trial is available to brand new iTunes magazine subscribers only. You cannot sign up for multiple trials on the same magazine app. Previous subscribers will be billed immediately when re-subscribing.

Can you help me with my Zinio subscription
Zinio are a third-party digital publishing company who provide their own customer support. Although our magazines are sold through Zinio, we do not have access to any customer or subscription details processed through Zinio. You can contact Zinio support here:

Where can I get the CD/DVD disc content
Where possible we provide the related CD/DVD disc content supplied with the physical print editions of our magazines. Unfortunately we are not able to provide a comprehensive equivalent download service for this content across all titles. Details on how to access this content will be included in your magazine.

Can I change my print subscription over to a digital one, or vice versa
This is possible for subscriptions purchased through Just contact the subscription team and they will be able to transfer the remainder of your subscription time.

For print or digital products sold through any other vendor, this isn’t possible.

Can I use my iTunes magazine subscription on Google Play /Kindle/Zinio/Nook, or vice versa
No. Digital products are sold through and administered by different third-party vendors such as Apple iTunes, Amazon and Google Play. Digital vendors will only support the delivery of digital products expressly purchased through them.

I’m a print subscriber, can I get the digital magazine for free
We need to cover the costs of maintaining the systems providing the delivery of our digital magazines but we don’t expect you should pay double, so we offer discounted print/digital subscription bundles for our titles here.

Cancel auto-renewing or find out how long is remaining on a subscription
At the time of purchase of any subscription on Apple iTunes, the user is shown a pop-up during the purchase process that expresses that the subscription is automatically set to auto-renew (this is also shown on your iTunes email receipt). Auto-renewal can be turned off at any time by the user. These settings can be found here:

1) From the home screen, select Settings, then iTunes & App Store
2) Tap on your Apple ID: on the top of the right-hand panel
3) Select View Apple ID
4) Scroll down to and select Manage, under Subscriptions
MyFavouriteMagazine subscribers can view help options here

Minimum system/hardware requirements
Our magazine apps support all iPad and iPhone devices running iOS 6 or above.

It is possible to download an old version of the magazine app for iPad 1 devices running iOS 5.11, however we no longer provide software app updates for these devices. As always we’ll endeavour to provide email support, however please be aware that it may not be possible to help with some queries due to the differences and limitations of the old app, as some features in our latest app release are exclusive to newer devices.

Reading purchased magazines on a different iOS device
As with all iTunes purchases they’re associated to the users unique Apple ID. To migrate your magazine purchases or subscriptions to a new device, sign into your device using your Apple ID and password, then install your magazine app. To restore your purchases; open the magazine app and go to the Help section and tap Restore iTunes Purchases. Once completed, return to the Store screen. This should now have synced your issues.

If you purchased your digital subscription via, use the Sign in option displayed at the top of the ‘Store’ section of your magazine app. MyFavouriteMagazines digital subscribers can find further support information here.

Can I print pages
Many of our magazine apps (excludes fully-interactive magazine editions) allow you to print individual pages with an AirPrint compatible printer. Tap on the page you wish to print out. From the overlay menu, press the print icon at the top right of the screen.

Can I read my magazines on a desktop computer
No. iTunes digital magazines are only designed for iOS devices meaning you can read your magazines on an iPad, iPhone or iPod Touch device only.

How to delete the App or magazine issues
You can delete magazine apps by tap and holding the icon thumbnail until it begins to shake.

To delete an individual magazine issue; from within the magazine app, go to the Library and tap Edit. Deleted issues can be re-downloaded at any time without additional charge.

Embedded digital video and audio content have no sound
Check the volume settings are turned on or up. If that doesn’t help, check the side switch located next to the volume buttons on your device as it’s likely set to mute audio.

On new iPad’s without the mute button, swipe up on the Home screen for the Control Centre to access the mute setting.

Magazine issues disappear from the App
If you downloaded an issue and it no longer appears to be there, this usually happens because you performed an iOS upgrade/restore of your device and the issues were removed, or because your device was running low on storage space and removed the issue silently without notification (a built-in iOS feature). You should be able re-download these issues again after running a Restore iTunes Purchases.

Downloaded issue is stuck in Processing or Queued state
This may be the result of running low on storage space preventing the process completing on the device. You may need to free up some space before attempting to re-download the issue. A hard reset should interrupt the stuck unzipping process, however in some cases you will need to reinstall the App on your device.

Follow the instructions in the section below to determine how much free space you have on your device.

Downloaded issue is corrupt, or missing pages
This may be the result of a random internet connection problem during the download transit that can happen from time to time. Otherwise it’s because the device is running low on storage and hasn’t been able to extract the issue from the download container.

To re-download the issue, delete it first by from the Library area of your app. Tap Edit to delete issues. Return to the Store section to re-download the issue.
If the problem persists, check how much available storage space is available on your device; Tap the Contact us link under the Help section of the app. Attach the log data when requested. The email body will display how much space is available. If this is below 2GB, you must clear some data before re-downloading the issue.
If the above does not help, please follow the tips below.
Additional downloading tips:

Close other open apps by performing a hard reset (powering off and on, by holding down the power button).
Do not leave the app during the download.
If your device is going to sleep during the download, you can change this setting on your device here: Settings > General > Auto-Lock.
Try downloading using an alternative internet connection.

The App performance is slow or unstable
In the unlikely event of an application crash you are unable to resolve, we have set out some steps that may help you:

Kill the app (double tap the Home button on your device to display all running apps, and close it here). Load the magazine app and try using once more. If that doesn’t help…
Kill other apps running at the same time using the same method to free up system resources
Uninstall the app, and re-install it from the iTunes Store and restart
To re-sync your purchases, tap the Restore iTunes Purchases option under the Help section of your magazine app.

Using promotional ‘Reward’ codes
To apply one of our promotion codes, go to the Help section of your magazine app and read the entry labelled How do I download my reward?, and follow the guide.

Once entered, this should change the price label to a download button on the free issue (codes unlock specific issues preselected for the promotion). If the code is accepted but the issue does not change to a download button, please email us for assistance. Do not attempt to download the issue if the price remains on display as you will be billed for the issue and we will not be able to refund you.

If you get an invalid code error, this will be because…..

The code has expired.
You already own the issue.
The code is being redeemed for a title not participating in the promotion.
If you’re unsure, just email us with the details of the voucher code and the magazine title.

What is the ‘Complete your collection’ button?
Get instant access to an entire library of magazine content spanning years! This single purchase unlocks all the issues you don’t already own at a substantial saving.

‘Complete your collection’ terms and conditions:

‘Complete your collection’ can only be purchased once, and only applies to the available published issues shown in the magazine app at the time of purchase.
The issues are exclusively the published content shown under the ‘Interactive Back issues’ and ‘Back issues’ sections.
This offer (Complete you collection) excludes all ‘Special’ issues. Special issues are all products not included in the regular digital magazine subscription.
‘Complete your collection’ may not be available in all our magazine apps.

How to enable/disable Push Notifications
We periodically send messages to users devices to let them know when the latest issue has arrived and inform when we’re running promotions. If you wish to deactivate these notifications, or indeed turn them on; the settings are located under the Notifications section of the Settings area of your device.

Gifting subscriptions
It’s not possible to gift digital subscriptions through iTunes. However it is for subscriptions purchased through Just as our print subscriptions can be bought as gifts, we also directly sell digital subscriptions through our MyFavouriteMagazines website.

Support for billing problems
The point of sale process for all Apple iTunes transactions for individual magazine and subscription purchases is entirely handled by Apple Inc. Because this process is entirely handled by a third-party company it prohibits us facilitating refunds or indeed checking any personal purchase details, and therefore we are unable to directly assist you with these types of enquiries. Please use the links below to obtain the support and help you require directly from Apple. For more direct support from Apple you should visit: For further FAQs and details on how to contact iTunes support, please visit: